To develop a strong and dynamic electric cooperative and capacity building program to each workplace and institutionalize the highest standard of morality and integrity, and to enhance the maximum service efficiency to our MCOs.
VISION
A Globally-Competitive Quezelco 1 that is a vanguard of sustainable rural development towards realizing genuine equitability and nation building in partnership with the empowered MCOs as well as with the dynamic and responsive government.
Core Values
INTEGRITY
COMMITMENT
TEAMWORK
Area Offices
0
Substations
0
MCOs (as of March 2025)
0
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Quezon I Electric Cooperative, Inc. (QUEZELCO I) is committed to delivering safe, reliable, and efficient electric service. In line with this commitment, all Personal Data that you provide in relation to your application for electric service connection shall be collected, processed, and safeguarded in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable laws and policies of the Cooperative.
QUEZELCO I shall collect, use, store, retain, and dispose of your Personal Data in a manner consistent with legal, regulatory, and operational requirements. We may disclose your Personal Data to authorized personnel, subsidiaries, affiliates, partners, service providers, government agencies, and other third parties for legitimate purposes, including but not limited to the following:
Evaluation and processing of your application for electric service connection.
Inspection, verification, and assessment of service facilities and technical requirements;
Installation, testing, maintenance, and reading of electric kWh meters;
Billing, collection of payments, and account management;
Disconnection, reconnection, preventive maintenance, and other technical services;
Response to inquiries, complaints, disruptions, and customer service requests;
Compliance with statutory, regulatory, and reporting requirements of the NEA, ERC, LGUs, and other government agencies;
Conduct of surveys, research, service improvement initiatives, and statistical analysis to enhance service delivery;
Prevention, detection, and investigation of fraud, illegal activities, system losses, and unauthorized use of electricity; and
Other legitimate and lawful purposes necessary for the efficient and effective operations of QUEZELCO I.
Your Personal Data shall be retained only for as long as necessary to fulfill the purposes stated above, or as required by applicable laws, regulations, and internal policies. Thereafter, such data shall be securely disposed of or anonymized in accordance with industry-accepted standards of security and confidentiality.
As a data subject, you are entitled to your rights under the Data Privacy Act, including the right to access, correct, update, or request the deletion of your Personal Data; the right to object to or withdraw consent to its processing; and the right to file complaints in accordance with the law, subject to applicable limitations.
For any concerns regarding your data privacy rights, you may contact our Data Protection Officer (DPO) at:
By applying for or continuing to use QUEZELCO I’s services, you acknowledge that you have read and understood this Data Privacy Notice and voluntarily agree to the collection and processing of your Personal Data for the purposes stated herein.
